- Cordova Elementary Optional School
- Tech Tips
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Welcome to Tech Tips!
If you are experiencing technical issues with your student device, please contact MSCS Support Hotline at (901) 416-5300, available M-F, 8 a.m. - 5 p.m., and Saturday, 9 a.m. -1 p.m.
MSCS Links:
MSCS Device Resources and Support
MSCS Device FAQ/Preguntas Frecuentes
MSCS Video: Introduction to District Devices
MSCS Video: Supporting Your Student with Microsoft Teams
MSCS Video: SCS Digital Loaner Program Part 1
MSCS Video: SCS Digital Loaner Program Part 2
MSCS Parent Technology Training Page
Additional Links
Microsoft Helps Video: Navigate and Get the Most of Tablet Mode
That Office Guy Video: How to Update Microsoft Teams
School made video: How to click and drag without a keyboard
Common Problems:
- One of my buttons disappeared in Teams!
- Click on the 3 dots in the menu to find the hidden buttons.
- My student cannot view the chat in the Teams meeting.
- Ask the classroom teacher or computer teacher to fix the student's membership in the Team.
- Teams is not working right.
- Update Teams and restart your device
- The touch screen stopped working.
- Restart your device.
- I can't find a menu/I can't right click on the touch screen.
- Try tapping and holding as an option. Using a mouse, you can hover your mouse over elements of the interface to see menus, but hovering is not an option when using your fingers.
- How do I see the open apps?
- Click on Task View down on the Task Bar or
Logging in for the first time:
- Please ensure you connect to your home internet or hotspot
- Username - 6-digit student ID (PowerSchool Number which is also known as the i-ready log-in number or their lunch number)
- Password - 8-digit birthdate (MMDDYYYY)
After logging into your device, follow the steps below to access student schedules:
- Log into edugoodies - http://www.edugoodies.com/scs
- Click on Office 365 portal (first tab) - will automatically take you to email
- Click on Apps on left hand side-find the TEAMS App (purple icon with people)
- Click on calendar (fifth icon on left hand side)
- Schedule will then appear
- Click on class-
- Click join meeting (found at top right)- which will open the classroom up
- One of my buttons disappeared in Teams!
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Technology Teachers
Ms. Hanna and Mrs. Murchison might be able to assist with technical issues. If it is an emergency issue, try the T.R.A.C. support hotline first (901) 416-5300. Because library and computer classes go on throughout the day, the technology team may not get back to you right away.
- Tech Help for K-2 Ms. Hanna (computer teacher) HannaL@scsk12.org
- Tech Help for 3-5 Mrs. Murchison (librarian) MurchisonJP@scsk12.org
You can also contact Ms. Hanna and Mrs. Murchison by a private message in Class Dojo if they are connected to your child's class.
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iReady Guides
English version: https://tinyurl.com/CESireadyE
Spanish version: https://tinyurl.com/CESireadyS
Remember if you have any questions about the iReady assessment, your child's teacher is the best person to ask.
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NEED TECH SUPPORT?
Call (901) 416-5300
M-F, 8 a.m. - 5 p.m.T.R.A.C. 1 LOCATION 3030 Jackson Ave.
T.R.A.C. 2 LOCATION 3237 Knight Rd.
*Call first to be referred to the T.R.A.C.